Refund Policy

Paid plans are one-time purchases for a fixed access period (typically 30 days) and do not auto-renew. Checkout and invoicing are handled by Lemon Squeezy, our Merchant of Record.

You may request a refund if:

• You were charged in error (duplicate charge or wrong plan)
• The Service was substantially unavailable after purchase due to a confirmed platform outage on our side
• You request a refund within 14 days of purchase and have used little or no paid quota

• Change of mind after significant AI/processing usage
• Dissatisfaction with creative output quality alone
• Account suspensions for Terms of Service violations
• Requests made after the access period has expired

Email support@shortmatic.app with:

• Account email
• Purchase date and plan name
• Lemon Squeezy order / invoice ID if available
• Reason for the request

Approved refunds are processed through Lemon Squeezy and typically appear on your original payment method within several business days, depending on your bank or card issuer.

Because plans do not auto-renew, there is nothing recurring to cancel. If an admin or support agent ends remaining paid access early, that does not automatically create a refund unless separately approved under this policy.

Billing help: support@shortmatic.app · Pricing: https://shortmatic.app/pricing